> ## Documentation Index > Fetch the complete documentation index at: https://docs.adclear.ai/llms.txt > Use this file to discover all available pages before exploring further. # Fixing claims findings > Resolve a claims finding by fixing the claim in your claim library, without sending it back to marketing. ## Overview When Adclear AI reviews a promotion, it checks each claim the promotion makes against your approved claims for that promotion's products, markets and communication type. A statement that no approved claim covers is raised as a **claims finding**. Often the promotion is fine and the gap is in the claim library: a matching claim exists but isn't approved yet, it's approved for other products or markets, or it hasn't been added. In those cases you can fix the claim directly from the finding. The finding resolves once the claim library covers the statement, and marketing doesn't need to change the promotion. ## Fixing a finding When a library fix applies, a button appears next to **Respond** on the finding. Once the finding has a status reply, such as **Status changed to To Action** or **Claim submitted for approval**, the button moves to the latest one. | Button | When it appears | What it does | | - | - | - | | **Approve claim** | A matching claim is in your library but not approved, and it already covers the promotion | Shows the claim as its page does: wording, status, products, communication types, jurisdictions and substantiation, with **Open claim** to see it in full. You set its next review date, prefilled with the claim's current one when it's still ahead, and approve it. | | **Extend claim scope** | A matching claim doesn't cover the promotion's products, markets or communication type | Opens the claim as a new version, with the missing scope already added and listed at the top of the form. Approving it creates and approves the new version. Linked promotions, disclaimers and substantiation carry over. | | **Add claim** | Nothing similar is in your claim library | Opens a new claim prefilled from the flagged statement. Add at least one substantiation file or URL. | One fix resolves every finding on the promotion that points to the same claim. Every fix also links the claim to the promotion, so you can trace it back from the claim's **Linked Promotions**. If there's no button, there's no fix you can make from the finding. Respond to it as usual. This happens when, for example: * the statement differs from an approved claim's wording, so the promotion needs changing * the matching claim belongs to another workspace, so it can only be changed there * the matching claim is archived, deleted or has expired ## Who can fix findings The fixes you see depend on your claim permissions. See [How Roles Work](/how-roles-work.md) for which roles have them. | Your claim permissions | What you can do | | - | - | | Review and create claims | All three fixes, applied straight away. | | Review claims only | **Approve claim**. | | Create claims only | **Extend claim scope** and **Add claim**. Your fix goes to a reviewer for approval, and the finding shows an **Awaiting approval** status. The reviewer sees **Approve claim** on your **Claim submitted for approval** reply. | Approving is limited to the markets you review, as on the claim's own page. For a claim outside your markets, **Approve claim** doesn't appear, and a scope fix or new claim you make goes to a reviewer for approval instead. ## After a fix * A reply such as **Claim approved**, **Claim scope extended** or **Claim added** is added to the finding, linking to the claim version it approved. The link opens the claim in a new tab. * The finding shows a **Resolved** status. You can still reply to it, but it no longer needs a response. * A resolved finding counts as answered when the promotion is submitted for review. ## Resolved is final A finding resolves the first time a compliance reviewer approves a claim that covers the promotion after the review. That can be from the finding, or from the [Claims](/marketing/claims.md) page when the claim's content has the same wording as the flagged statement. A finding also resolves when the claim is linked to the promotion after the review, or when a claim shared from another workspace is approved there, where claim sharing is enabled. Once resolved, the finding stays resolved. What happens to the claim afterwards, such as a new draft version, new wording, a narrower scope, expiry or archiving, is managed on the claim itself and doesn't reopen the finding. ## Claims changed outside the finding Adclear follows the claim library as well as the finding's own replies: * **A claim added on the Claims page** after the review whose content has the same wording as the flagged statement (ignoring case, punctuation and spacing) is picked up by the finding. The finding offers **Approve claim** instead of **Add claim**, shows **Awaiting approval** while the claim waits for a reviewer, and resolves once it's approved. * **A claim that's only similar** is offered as the fix, but never resolves the finding on its own: similar wording can still mean the opposite. Approve it from that finding to resolve it: the approval resolves that finding only, even when other findings point at the same claim, and the finding doesn't show **Awaiting approval** for it. * **Library activity** appears in the finding's thread, where it falls in time, for example *Claim #13 · v1 added in Claims by Jamie Lee* or *Claim #13 · v1 approved by Sam Patel*. These lines aren't comments: they show what happened to the claim and who did it, wherever it was done. Changes made from the finding itself appear as its reply instead. * **Add claim** won't create a second claim when one with the same wording was added since the review. ## Troubleshooting | Message | What to do | | - | - | | Couldn't check the claim library | Select **Retry**. If it keeps happening, contact support. | | This claim changed since the page loaded. Refresh and try again | Someone else changed the claim. Refresh the page and try the fix again. | | Another claim already has this name. Choose a different name | Claim names are unique in a workspace. Edit the name in the form. | | The claim must cover this promotion's products, markets and communication type | The version you're saving would still leave the promotion out of scope. Keep the scope the form added. | | A matching claim was added since this review. Refresh to approve it instead | Someone added the claim on the Claims page. Refresh and use **Approve claim** on the finding. | | Too many findings to fix at once. Fix them in smaller groups | The fix covers more findings than one change can record. Contact support. | **Add claim** is unavailable when more than 50 findings share the same statement. Contact support if you need this. ## Still need help? Contact support at [support@adclear.ai](mailto:support@adclear.ai). This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.