> ## Documentation Index
> Fetch the complete documentation index at: https://docs.adclear.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Escalations

> Escalating to legal and handling risk acceptance flows.

## Escalating to legal

Escalations to legal are initiated by reviewers when specialist input is needed before a decision can be made. Uploaders do not escalate to legal directly.

<Steps>
  <Step title="Click Escalate from the Submit for Review page">
    Select a Legal reviewer from the dropdown. Status changes to Escalated.
  </Step>

  <Step title="Legal user responds">
    The Legal user sees the promotion in their tasks and responds. Their reply appears as a comment prefixed "Legal Escalation:".
  </Step>

  <Step title="Promotion returns to you">
    After the Legal response, the promotion returns to your tasks in Pending Review status. You make the final decision.
  </Step>
</Steps>

<Note>
  Legal's role is limited to resolving escalations and disputes. They do not make the final review decision themselves. The decision returns to the reviewer once Legal has weighed in.
</Note>

## Risk escalations

If an uploader escalates a Rejected or Changes Needed decision to an Uploader user with Risk Accepting permissions, the status changes through Escalated then Reviewing Risk. The Uploader user with Risk Accepting permissions responds with a comment prefixed "Risk Acceptance:" and, if they accept the risk, the promotion moves to Risk Accepted.

For the full risk acceptance flow, see [Promotion Statuses](/promotion-statuses).

## Still need help?

Contact support at [support@adclear.ai](mailto:support@adclear.ai).