> ## Documentation Index
> Fetch the complete documentation index at: https://docs.adclear.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Rejection & changes-requested reasons

> Configure reusable reasons for promotions and claims, and apply them when rejecting or requesting changes.

Reviewers can attach one or more standard reasons when they **Reject** or
**Request Changes** on a promotion or a claim. Reasons are managed per
workspace and kept as separate lists for promotions and claims.

## Managing reasons

Go to **Settings → Compliance → Rejection Reasons**. Use the
**Promotions / Claims** toggle in the top-right to switch between the two
lists — each type has its own reasons.

<Steps>
  <Step title="Pick the reason type">
    Toggle between **Promotions** and **Claims**. The table shows only that
    type's reasons.
  </Step>

  <Step title="Add a reason">
    Click **Add Reason**, give it a name and (optionally) a description. The new
    reason is scoped to the current workspace and reason type.
  </Step>

  <Step title="Edit or remove">
    Use the row actions to edit or delete a reason. Built-in default reasons are
    marked **Default** and cannot be deleted.
  </Step>
</Steps>

## Applying reasons at review time

When you choose **Reject** or **Request Changes** on a promotion or claim, a
dialog lists the reasons for that item type. Select one or more; choosing
**Other** lets you type a custom reason. The selected reasons are recorded
against the item and added to its comment thread for audit.

<Note>
  Promotions and claims have independent reason lists — a reason created under
  Promotions is not offered when reviewing a claim, and vice versa.
</Note>