> ## Documentation Index
> Fetch the complete documentation index at: https://docs.adclear.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQs

> Answers to the questions uploaders ask most often.

## Uploads and file types

<AccordionGroup>
  <Accordion title="Which upload type should I use?" icon="circle-question">
    Single for one standalone asset. Carousel for one or more frames of the same social media post reviewed together as one. Variations for the same promotion in different formats or jurisdictions (each gets its own review decision). Batch for multiple completely unrelated promotions uploaded at once.

    If unsure between Variations and Batch: if the assets share the same core message, use Variations. If they're entirely different promotions, use Batch. See [Choosing the right upload type](/marketing/choosing-file-type) and [Upload types](/upload-types).
  </Accordion>

  <Accordion title="What file types can I upload?" icon="circle-question">
    Adclear supports a wide range of file types across images, video, documents, and audio.

    | Category  | Formats                        |
    | --------- | ------------------------------ |
    | Images    | JPG, JPEG, PNG, GIF, WEBP, SVG |
    | Video     | MP4, MOV, AVI, WEBM            |
    | Documents | PDF, DOC, DOCX, PPTX           |
    | Audio     | MP3, WAV, OGG, M4A, AAC, FLAC  |

    Uploading an unsupported type shows a validation message explaining which formats are accepted.
  </Accordion>

  <Accordion title="Is it better to upload a website link or a PDF screenshot?" icon="circle-question">
    For live, final pages, use a website link. Adclear captures the screenshot automatically. For pages not yet live, or when you need to record a specific version, use a PDF or image. If the page contains video with disclosure information, include that content separately. It won't be captured from a static upload.
  </Accordion>

  <Accordion title="Why is Adclear commenting on things incorrectly in my promotion?" icon="circle-question">
    Almost always an upload quality issue. The most common causes are blurry or compressed images (Adclear can't read the text clearly), missing disclosures (cropped screenshots or incomplete PDF exports), or multiple promotions merged into one file. See the [Upload quality guide](/marketing/upload-quality-guide) before resubmitting.
  </Accordion>
</AccordionGroup>

## Versions and decisions

<AccordionGroup>
  <Accordion title="Can I delete a version I uploaded by mistake?" icon="circle-question">
    No. Once uploaded, versions can't be deleted. You can archive the entire promotion using the three-dot menu on the Promotions table, but individual versions can't be removed.
  </Accordion>

  <Accordion title="Can I undo a review decision?" icon="circle-question">
    Review decisions can't be reversed through the UI. If a decision needs to be corrected, the right path is to upload a new version that addresses the comments, or to escalate for risk acceptance review if you believe the risk should be accepted. See [Escalations](/marketing/escalations).
  </Accordion>

  <Accordion title="What does Evergreen mean?" icon="circle-question">
    Evergreen promotions require periodic re-review. When a reviewer approves one, they must set a next review date. The promotion returns to review when that date arrives. You can view the evergreen toggle and next review date but can't edit the date yourself.
  </Accordion>

  <Accordion title="Why hasn't my claim changed status on its review date?" icon="circle-question">
    Claims that reach their next review date should automatically return to Pending status. If this doesn't happen, contact support.
  </Accordion>
</AccordionGroup>

## Reviewers and assignment

<AccordionGroup>
  <Accordion title="Can I assign a specific reviewer to my promotion?" icon="circle-question">
    Yes. Use the Reviewer field during promotion creation. The reviewer you assign will see the promotion in their tasks. Other reviewers with permission for the same market can also pick it up.
  </Accordion>

  <Accordion title="Can a reviewer pick up a promotion assigned to a colleague?" icon="circle-question">
    Yes. Anyone with reviewer permissions for the relevant market can pick up a promotion, even if it was assigned to a specific colleague. Assigning a reviewer surfaces the promotion in their tasks but doesn't lock it.
  </Accordion>
</AccordionGroup>

## Related pages

<CardGroup cols={2}>
  <Card title="Submitting for review" icon="paper-plane" href="/marketing/submitting-for-review">
    The full submission workflow.
  </Card>

  <Card title="After review" icon="circle-check" href="/marketing/after-review">
    What each decision means and your next step.
  </Card>

  <Card title="Helping Adclear learn" icon="brain" href="/how-you-help-adclear-learn">
    How your responses calibrate the AI agents.
  </Card>

  <Card title="Compliance overview" icon="clipboard-check" href="/compliance/overview">
    The reviewer-side workflow.
  </Card>
</CardGroup>

## Still need help?

Contact support at [support@adclear.ai](mailto:support@adclear.ai).