> ## Documentation Index
> Fetch the complete documentation index at: https://docs.adclear.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Importing from Frame.io

> Connect your Frame.io account and import videos straight into a promotion by pasting a Frame.io link.

## Overview

Frame.io import lets you bring a video into Adclear by pasting a Frame.io link, instead of downloading the file and re-uploading it. You connect your Frame.io account once, paste a share or file link, and Adclear pulls the video in so you can finish filling in the promotion details and submit.

<CardGroup cols={2}>
  <Card title="Connect once" icon="link">
    Sign in to Frame.io a single time per account. Adclear remembers the connection until it expires.
  </Card>

  <Card title="Paste a link" icon="clipboard">
    Use a Frame.io share link (`f.io/…`) or an in-app file link (`app.frame.io/…`).
  </Card>

  <Card title="Background import" icon="cloud-arrow-down">
    The video downloads into Adclear in the background while you fill in the promotion details.
  </Card>

  <Card title="Video promotion" icon="clapperboard">
    The imported video becomes the asset on a single promotion, reviewed like any other video.
  </Card>
</CardGroup>

## Connect your Frame.io account

<Steps>
  <Step title="Open the New Promotion page">
    Go to **Promotions**, click **+ Add New**, and select the **Single** upload type.
  </Step>

  <Step title="Choose Frame.io">
    Below the upload zone, select **Frame.io**.
  </Step>

  <Step title="Connect">
    Click **Connect Frame.io account**. A window opens to sign in with Adobe (Frame.io uses Adobe sign-in). Approve access.
  </Step>

  <Step title="Confirm the connection">
    The window closes and the panel shows **Connected as [your-email@example.com](mailto:your-email@example.com)**. You only do this once per account.
  </Step>
</Steps>

<Note>
  The connection can expire after a period of inactivity. When it does, the panel shows **Reconnect your Frame.io account**. Click **Reconnect Frame.io** and sign in again.
</Note>

<Warning>
  If nothing happens when you click Connect, your browser may have blocked the sign-in window. Allow pop-ups for Adclear and try again.
</Warning>

## Import a video

<Steps>
  <Step title="Paste the Frame.io link">
    In the **Frame.io link** field, paste a share link (`https://f.io/…`) or an in-app file link (`https://app.frame.io/…`).
  </Step>

  <Step title="Click Import">
    Adclear checks the link, shows a thumbnail of the video, and starts pulling it in.
  </Step>

  <Step title="Wait for the import to finish">
    A progress bar shows the download. Large files take longer. You can keep filling in the promotion details while it runs.
  </Step>

  <Step title="Create and submit">
    Once the import completes, finish the promotion fields and click **Create Promotion**, then **Submit for Review** when ready.
  </Step>
</Steps>

## Supported videos

| Requirement  | Supported |
| ------------ | --------- |
| Formats      | MP4, MOV  |
| Maximum size | 2 GB      |

<Note>
  The link must point to a video your connected Frame.io account can access. Make sure the file is shared with the account you signed in with.
</Note>

## While the import runs

The video downloads from Frame.io into Adclear in the background, so a large file does not block the page. A thumbnail and a progress bar appear while it works. A playable preview of the video becomes available once the promotion is created.

## Troubleshooting

<AccordionGroup>
  <Accordion title="The link won't import" icon="circle-question">
    Confirm the link is correct and that the file is shared with the Frame.io account you connected with. If you have access to the file through a different Frame.io account, sign in with that account instead.
  </Accordion>

  <Accordion title="The video is still processing in Frame.io" icon="hourglass">
    Frame.io needs to finish processing a file before it can be downloaded. Wait until it is ready in Frame.io, then import again.
  </Accordion>

  <Accordion title="Format or size error" icon="triangle-exclamation">
    Only MP4 and MOV files up to 2 GB are supported. Export a supported format from Frame.io, or trim the file below the size limit.
  </Accordion>

  <Accordion title="Connection expired" icon="rotate">
    If the panel shows **Reconnect your Frame.io account**, your session has expired. Click **Reconnect Frame.io** and sign in again.
  </Accordion>
</AccordionGroup>

## Related pages

<CardGroup cols={2}>
  <Card title="Submitting for review" icon="paper-plane" href="/marketing/submitting-for-review">
    Create a promotion, fill in the required fields, and submit it.
  </Card>

  <Card title="Upload types" icon="layer-group" href="/upload-types">
    The four upload types and when to use each.
  </Card>

  <Card title="Upload quality guide" icon="circle-check" href="/marketing/upload-quality-guide">
    How to make sure Adclear can assess what you upload.
  </Card>

  <Card title="Helping Adclear learn" icon="brain" href="/how-you-help-adclear-learn">
    Why response quality matters and how it shortens review cycles.
  </Card>
</CardGroup>

## Still need help?

Contact support at [support@adclear.ai](mailto:support@adclear.ai).