> ## Documentation Index
> Fetch the complete documentation index at: https://docs.adclear.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Social media monitoring

> Configure social media handles, set relevancy rules, and review flagged affiliate posts in Adclear.

## Overview

Social media monitoring tracks affiliate posts on social media channels for compliance issues after publication. Adclear filters posts for relevancy first, then runs compliance evaluation on posts that match your configured rules.

<CardGroup cols={2}>
  <Card title="Relevancy filtering" icon="filter">
    Keywords, affiliate link domains, and brand assets determine which posts enter the compliance pipeline.
  </Card>

  <Card title="Automated monitoring" icon="rotate">
    Turn monitoring on per handle to poll configured social accounts on a schedule.
  </Card>

  <Card title="Compliance evaluation" icon="clipboard-check">
    Relevant posts are evaluated against your workspace policies like any other promotion.
  </Card>

  <Card title="Monitoring inbox" icon="radar">
    Flagged posts appear on **Monitoring → Social Media** for reviewer action.
  </Card>
</CardGroup>

## Prerequisites

<Steps>
  <Step title="Create the affiliate">
    Navigate to **Affiliates** and create the affiliate record if it does not exist yet.
  </Step>

  <Step title="Set the affiliate country">
    The affiliate must have a country assigned before you can add social handles.
  </Step>

  <Step title="Open Monitor Settings">
    Open the affiliate and click **Monitor Settings**. Scroll to the **Social Media** section.
  </Step>
</Steps>

<Warning>
  If the affiliate country is blank, the **Add** button for handles is disabled. Set the country on the affiliate profile first.
</Warning>

## Configure social media monitoring

The **Social Media** section in **Monitor Settings** has four configuration groups.

<AccordionGroup>
  <Accordion title="Handles" icon="at">
    Social account usernames to track.

    Click **Add** to open **Add Handle**. Select the **Platform** and enter the **Handle** (without the `@` prefix). Click **Add** to save.

    Toggle monitoring **on** using the switch on the handle row. When enabled, Adclear polls that account automatically.
  </Accordion>

  <Accordion title="Affiliate Links" icon="link">
    URL or domain patterns that indicate a post is promoting your affiliate programme.

    Click **Add** to open **Add Affiliate Link** and enter the URL pattern (for example, a tracking domain or landing page path).
  </Accordion>

  <Accordion title="Monitored Content" icon="text">
    Keywords that indicate a post is relevant to your campaigns.

    Click **Add** to open **Add Monitored Content** and enter a keyword or phrase (for example, a campaign name or product term).
  </Accordion>

  <Accordion title="Brand Assets" icon="image">
    Images used to detect your brand in post content (logos, product shots, etc.).

    Click **Add** to open **Add Brand Asset**, upload an image, and optionally add a **Label**. You can add up to five brand assets per affiliate.
  </Accordion>
</AccordionGroup>

<Tip>
  Configure at least one relevancy signal (affiliate link, keyword, or brand asset) alongside your handles. This reduces noise from unrelated posts on the affiliate's account.
</Tip>

## Enable monitoring on a handle

<Steps>
  <Step title="Add a social handle">
    In **Monitor Settings → Social Media → Handles**, click **Add**, select the **Platform**, and enter the handle (without the `@` prefix).
  </Step>

  <Step title="Verify the profile">
    Adclear checks the profile when you save. Wait for the **Checking profile…** step to complete.
  </Step>

  <Step title="Turn monitoring on">
    Toggle the switch on the handle row to enable monitoring. You should see a **Monitoring enabled** confirmation.
  </Step>
</Steps>

To pause monitoring without removing the handle, toggle the switch off. You should see **Monitoring paused**.

## Reviewing flagged posts

<Steps>
  <Step title="Open the Social Media tab">
    Navigate to **Monitoring** and select the **Social Media** tab.
  </Step>

  <Step title="Filter flagged items">
    Use **Show: Flagged for Review** to list posts needing attention. Filter by **Status**, **Platform**, **Affiliate**, or **Created** date.
  </Step>

  <Step title="Open a post">
    Click a row to open the post detail view. Review the captured content and evaluation outcome.
  </Step>

  <Step title="Record your review decision">
    Use the **Review** actions: **No Issues Found**, **Changes Needed**, **In Review**, or **Escalate**.
  </Step>
</Steps>

You can also review an affiliate's posts from **Affiliates → \[affiliate] → Social Media** tab.

<Warning>
  Social media posts do not have version history or manual recheck like website monitors. Each post is evaluated once when it enters the pipeline.
</Warning>

## Frequently asked questions

<AccordionGroup>
  <Accordion title="Why doesn't a post appear in Monitoring?" icon="circle-question">
    The post may have been filtered as irrelevant before compliance evaluation. Check your **Affiliate Links**, **Monitored Content**, and **Brand Assets** configuration. Confirm the handle has monitoring turned on.
  </Accordion>

  <Accordion title="How is social media monitoring different from website monitoring?" icon="circle-question">
    Website monitors recheck URLs on a schedule and create **versions** over time. Social media monitoring polls configured handles, filters posts for relevancy, and evaluates each relevant post once. There is no version history for social posts.
  </Accordion>

  <Accordion title="Why is the Social Media tab missing?" icon="circle-question">
    Social media monitoring is an add-on feature. Speak to your Adclear contact if your workspace should have access.
  </Accordion>
</AccordionGroup>

## Next steps

<CardGroup cols={2}>
  <Card title="Affiliate monitoring overview" icon="radar" href="/monitoring/overview">
    The Monitoring inbox, Affiliates hub, and operating cadence.
  </Card>

  <Card title="Discord monitoring" icon="discord" href="/monitoring/discord-monitoring">
    Real-time message checks against Approved Copy.
  </Card>

  <Card title="Website monitoring" icon="globe" href="/monitoring/website-monitoring">
    URL rechecks with version history.
  </Card>

  <Card title="How roles work" icon="users" href="/how-roles-work">
    Who can configure and review monitoring.
  </Card>
</CardGroup>

## Still need help?

Contact support at [support@adclear.ai](mailto:support@adclear.ai).
