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Reviewers can attach one or more standard reasons when they Reject or Request Changes on a promotion or a claim. Reasons are managed per workspace and kept as separate lists for promotions and claims.

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Managing reasons

Go to Settings → Compliance → Rejection Reasons. Use the Promotions / Claims toggle in the top-right to switch between the two lists — each type has its own reasons.
1

Pick the reason type

Toggle between Promotions and Claims. The table shows only that type’s reasons.
2

Add a reason

Click Add Reason, give it a name and (optionally) a description. The new reason is scoped to the current workspace and reason type.
3

Edit or remove

Use the row actions to edit or delete a reason. Built-in default reasons are marked Default and cannot be deleted.

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Applying reasons at review time

When you choose Reject or Request Changes on a promotion or claim, a dialog lists the reasons for that item type. Select one or more; choosing Other lets you type a custom reason. The selected reasons are recorded against the item and added to its comment thread for audit.
Promotions and claims have independent reason lists — a reason created under Promotions is not offered when reviewing a claim, and vice versa.