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Escalate to Legal when you need specialist input before you decide. A risk escalation is different: an uploader sends a Rejected or Changes Needed promotion to a risk acceptor for their view. A risk acceptance response doesn’t approve the promotion.

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Before you start

Escalate sits in the Review menu with Approve, Reject and Request Changes, so you only see it when you’ve been asked to review the promotion. If you don’t see it, check that you’re the assigned reviewer on the current review step.
Reviewers escalate promotions to Legal users, so make sure at least one Legal user is assigned. Legal responds with a comment, and the decision comes back to you. See How roles work. Reviewers escalate to Legal when specialist input is needed before a decision can be made.
1

Click Review and choose Escalate

In the “You’ve been asked to review this promotion” banner, click Review and choose Escalate. Select a Legal user from the list. Status changes to Escalated. On multi-level approval reviews, the status stays In Review.
2

Legal user responds

The Legal user sees the promotion in their tasks and responds. Their reply appears as a comment prefixed “Legal Escalation:”.
3

Promotion returns to you

After Legal responds, the promotion returns to your tasks in the status it had before you escalated it. You make the final decision.
Legal responds to escalations and disputes. They don’t make the final review decision. It comes back to the reviewer once Legal has weighed in.

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Risk escalations

If an uploader escalates a Rejected or Changes Needed decision to an Uploader user with Risk Accepting permissions, the status changes through Escalated then Reviewing Risk. The Uploader user with Risk Accepting permissions responds with a comment prefixed “Risk Acceptance:” and, if they accept the risk, the promotion moves to Risk Accepted. For the full risk acceptance flow, see Promotion Statuses.

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Still need help?

Contact support at support@adclear.ai.