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Overview

Claims are substantiated marketing statements reviewed separately from promotions. They follow the same review workflow. Reviewing a claim on its own lets your reviewers approve a marketing statement and its substantiation once, then link that claim to each promotion that uses it. The claim keeps its versions and review comments together, so you can see what was approved and on what evidence. Every claim is scoped to a product, jurisdiction, and communication type, set when the claim is created.
If your organisation has several workspaces, Adclear can enable sharing of claims across them. Speak to your Adclear contact if you’d like this turned on.

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Claim review actions

After any action, you are assigned as reviewer on the claim.

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Assigned reviewer on claims

A specific reviewer can be assigned when a claim is created. The assigned reviewer receives the notification, and other reviewers with permission for the relevant market can still pick it up.

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Claim versions

Claims can have multiple versions. Comments are version-specific - V2 comments are not visible on V1. Use the version switcher to move between versions. Each shows its own data, status, and comments.

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Archiving claims

Claims can be archived by Compliance Admin and Marketing Admin users. If you need a claim archived and don’t have those permissions, ask an admin to do so from the three-dot menu on the Claims page. See How Roles Work for the full permission breakdown.

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Archiving and deleting several claims

Select claims with the checkbox at the start of each row, then choose Archive in the bar at the bottom of the table, or press ⌘+K (Ctrl+K on Windows) and pick it under Bulk actions. Selecting works as it does on the Website monitoring table. Archiving and deleting several claims at once is rolling out gradually, so you may not see it yet. To give several claims the same reviewer, select them and choose Assign reviewer, then pick the reviewer. It replaces each claim’s current reviewer. This is rolling out gradually, so you may not see it yet. If your role can delete claims, turn on the Archived filter to see archived claims, select them, and choose Delete. Archived claims can’t be restored, so check the selection before you confirm. Export is hidden while the Archived filter is on, since it exports live claims only. You see only the actions your role allows. If your role can’t archive or delete claims, the page shows no checkboxes, and without delete there’s no Archived filter. See How roles work.
The Owner and Reviewer filters on the Claims list and claim tasks let you select a team. Choosing a team shows every claim owned or reviewed by any of that team’s current members, including unassigned claims when you select Unassigned. See Teams for how teams are created and managed.

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Exporting claims

You can export claims data from Adclear as a CSV file. This is separate from the promotion export on the Compliance dashboard, which covers promotions only.
Exporting claims is an add-on enabled per organisation. If you don’t see the option, speak to your Adclear contact. Compliance Admin users have access where the add-on is enabled.

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Where to find it

Open the Claims page. The Export button sits in the top-right of the page, alongside New Claim.

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What’s included

The export uses the current filters, search, and sort on the Claims page. It includes the latest version of every claim that matches, across all statuses, and excludes archived and deleted claims. Exports are capped at 10,000 claims per run; if you exceed the limit, narrow the filters and try again.

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File format

A CSV file named claims-export-YYYY-MM-DD.csv, where the date is the day of the export in UTC.

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Columns

Select claims with the checkbox at the start of each row and choose Export in the bar at the bottom of the table to export only those claims. Archived claims you select from the Archived view are included. When exporting the claims list from ⌘+K (Ctrl+K on Windows) with Export claims…, tick linked promotions or disclaimers under Include to add everything the listed claims link to. On a claim’s page, press ⌘+K and choose Export this claim… to tick the claim and its linked promotions and disclaimers. When you tick more than one section, choose how they arrive: a ZIP of CSVs (one file per section), an Excel workbook (one sheet per section), or One CSV (each section under its own title row). Exports from the selection and from ⌘K are enabled per organisation. If you don’t see them, speak to your Adclear contact.

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Still need help?

Contact support at support@adclear.ai.