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Overview

Before you can upload or review promotional content in Adclear, you’ll need an account, access to the right workspace, and notifications configured so you don’t miss tasks or mentions. This page covers everything you need to get started. It should take less than ten minutes.
If your organisation uses single sign-on (SSO), you may be directed to sign in through your company’s identity provider instead. Contact your internal Adclear admin if you’re unsure which method applies to you.
Once you’re signed in, take a few minutes to read /how-roles-work to understand what your role can do, and /upload-types to learn the core concepts used throughout the platform.

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Account setup

If you’ve been invited to Adclear, you’ll receive an email with a link to create your account. Follow the link and complete the steps below.
1

Enter your email and create a password

On the sign-up page, enter the email address your invitation was sent to. Choose a strong password that meets the requirements below, then click Continue.
2

Verify your email

A verification code will be sent to your email address. Enter the code when prompted. If it doesn’t arrive within a couple of minutes, check your spam folder.
3

Enter your name

Enter your first and last name, then click Complete.
4

You're in

You’ll be taken to your Adclear home screen, either My Tasks or the Promotion Dashboard, depending on your role. If you see a “No organisation found” message, your admin may need to complete your workspace assignment. Reach out to them directly.
When creating or resetting your password, it must:
  • Be at least 8 characters long
  • Contain at least one uppercase letter
  • Contain at least one number
  • Not appear in a known data breach
If your password doesn’t meet these requirements, Adclear will tell you exactly what needs to change before you can continue.
1

Start signing in

Go to the Adclear sign-in page and enter your email address, then click Continue.
2

Click Forgot password?

On the password step, click Forgot password?. A reset card will appear - click Send Reset Link.
3

Enter the verification code

Check your email for a verification code and enter it when prompted.
4

Set your new password

Enter and confirm your new password (the same requirements apply), then click Reset password. You’ll be signed in automatically.
If you don’t receive the reset email within a few minutes, check your spam folder. If it still hasn’t arrived, contact your internal Adclear admin.

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Signing in

Once your account is set up, signing in is straightforward.
1

Go to the Adclear sign-in page

Enter your email address and click Continue.
2

Enter your password

Enter your password and click Continue. You’ll be taken to your home screen.

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Common sign-in issues

IssueWhat you’ll seeWhat to do
Wrong password”Password is incorrect. Try again, or use another method.”Double-check caps lock, or use Forgot password?
Email not recognised”Couldn’t find your account.”Check you’re using the email your invite was sent to
Invalid email formatContinue stays disabledMake sure the email address is formatted correctly

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Set up your notifications

Adclear sends notifications by email and Slack to keep you on top of tasks, comments, mentions, and review activity. We strongly recommend configuring both before you start using the platform so nothing slips through.

Email notifications

Sent automatically to the email address on your account. No setup needed - manage your preferences in Settings.

Slack notifications

Available once an admin has connected your organisation’s Slack workspace. Channel and DM preferences are managed per user.

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Slack notifications

If you’re a Compliance Admin or Marketing Admin, you can connect your organisation’s Slack workspace so everyone in Adclear receives notifications.
1

Open Slack Notifications in Settings

Go to Settings in Adclear and click Slack Notifications.
2

Add Adclear to Slack

Click Add to Slack, then Allow on the Slack authorisation page. You’ll be redirected back to Adclear once the app is installed.
3

Choose a notification channel

Select a Slack channel from the Connected Channels dropdown. This is where Adclear will post channel-wide notifications for your organisation.
To use a private channel or a channel shared across workspaces, you’ll need to invite the Adclear bot to the channel in Slack first. See the /settings for the full walkthrough.
Clicking Disconnect from Slack disables both channel and DM notifications for every user in your Adclear organisation. Only disconnect if you’re sure no one in your team relies on Slack notifications.
For the full Slack notifications walkthrough, including shared channels, private channels, and the complete list of DM notification types, see the /settings.

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What’s next?

How roles work

Understand what your role can do and where you fit in.

Upload types

Learn the four ways to upload promotions and when to use each.

Slack Notifications settings

Full reference for connecting Slack and managing notification preferences.

Email notification settings

Manage which email notifications you receive from Adclear.

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Still need help?

Contact support at support@adclear.ai.