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Documentation Index

Fetch the complete documentation index at: https://docs.adclear.ai/llms.txt

Use this file to discover all available pages before exploring further.

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Overview

Before you can upload or review promotional content in Adclear, you’ll need an account and access to the right workspace. This page covers everything you need to get signed in — it should take less than five minutes.
If your organisation uses single sign-on (SSO), you may be directed to sign in through your company’s identity provider instead. Contact your Adclear admin if you’re unsure which method applies to you.
Once you’re signed in, take a few minutes to read How Roles Work to understand what your role can do, and the core concepts used throughout the platform.

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Account Setup

If you’ve been invited to Adclear, you’ll receive an email with a link to create your account. Follow the link and complete the steps below.
1

Enter your email and create a password

On the sign-up page, enter the email address your invitation was sent to. Choose a strong password that meets the requirements below, then click Continue.
2

Verify your email

A verification code will be sent to your email address. Enter the code when prompted. If it doesn’t arrive within a couple of minutes, check your spam folder.
3

Enter your name

Enter your first and last name, then click Complete.
4

You're in

You’ll be taken to your Adclear home screen — either My Tasks or the Campaign Dashboard, depending on your role. If you see a “No organisation found” message, your admin may need to complete your workspace assignment — reach out to them directly.
When creating or resetting your password, it must:
  • Be at least 8 characters long
  • Contain at least one uppercase letter
  • Contain at least one number
  • Not appear in a known data breach
If your password doesn’t meet these requirements, Adclear will tell you exactly what needs to change before you can continue.
1

Start signing in

Go to the Adclear sign-in page and enter your email address, then click Continue.
2

Click 'Forgot password?'

On the password step, click Forgot password?. A reset card will appear — click Send Reset Link.
3

Enter the verification code

Check your email for a verification code and enter it when prompted.
4

Set your new password

Enter and confirm your new password (the same requirements apply), then click Reset password. You’ll be signed in automatically.
If you don’t receive the reset email within a few minutes, check your spam folder. If it still hasn’t arrived, contact your Adclear admin or reach out via the support chat in the bottom-right of the screen.

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Signing In

Once your account is set up, signing in is straightforward.
1

Go to the Adclear sign-in page

Enter your email address and click Continue.
2

Enter your password

Enter your password and click Continue. You’ll be taken to your home screen.

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Common sign-in issues

IssueWhat you’ll seeWhat to do
Wrong password”Password is incorrect. Try again, or use another method.”Double-check caps lock, or use Forgot password?
Email not recognised”Couldn’t find your account.”Check you’re using the email your invite was sent to
Invalid email formatContinue stays disabledMake sure the email address is formatted correctly

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What’s next?

How roles work

Understand what your role can do and where you fit in.

Upload types

Learn the four ways to upload promotions and when to use each.

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Still need help?

Contact the Adclear support team via the chat icon in the bottom-right of the screen.