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The mechanics below cover how to leave comments on each asset type. For how to respond effectively to AI-generated comments, including the difference between Agree, Please Action, Relevant Not Required, and Dismiss, see Helping Adclear learn.

Adding comments

Pick the asset type you’re reviewing.
Highlight any portion of the text on the Submit for review page. A Comment button appears next to the highlighted text. Click it to attach a comment to that passage. Hover the comment icon in the top-right corner of the text for a reminder.The text becomes highlighted and clickable in the right-hand panel. Click Locate in the right panel to jump back to any comment.

Captions

If a promotion has a caption, it shows at the bottom of the preview. You can comment on it the same way as on text. Highlight part of the caption and click Comment. Hover the comment icon in the caption’s header for a reminder. Caption comments show in the right-hand panel with the others. Click Locate to jump to the passage. If the caption is minimised, Locate opens it first.

Flagging something for Adclear to check

When you spot an issue you want Adclear to raise from now on, flag your comment. A normal comment stays in the review conversation on one promotion. A flagged comment also goes to the Adclear team, who use it to teach your agents to raise the same issue on future promotions. Pin the comment on the spot where the issue appears. The Adclear team reviews each flag together with its pin, then adds a rule, extends an existing rule to cover this kind of promotion, or adjusts how your agents review it. Everyone on the promotion sees the comment with its purple flag.
Flagging is being rolled out gradually. If the flag button is not in your comment box yet, add a sticky comment and tag @Adclear Support instead, as described in Helping Adclear learn.
1

Pin a comment where it applies

Add a comment on the asset as described in Adding comments. That can be a marker on an image or PDF page, a highlighted passage of text, or a comment with a video timestamp attached.
2

Describe what Adclear should check

Say what should be there, or what should not. Be specific. For example: “Savings rates need our tax disclaimer right under the rate: ‘Tax treatment depends on your individual circumstances and may change in future.’”
3

Switch the flag on and post

Click the flag button in the comment box before you post. Only a new comment can be flagged, not a reply. The posted comment carries a purple flag, so everyone can see it went to the Adclear team.
You can also flag from the comment box in the right-hand panel. Switch the flag on and post, then click “Pin” on the comment and click the spot on the image, page or slide. On a video or audio promotion, click the timeline at the moment it applies. On a text promotion, click a word or select the passage. You can drag the marker afterwards to adjust it. To change a flagged comment, use “Edit flag” from its menu. “Delete flag” removes the comment and withdraws the flag.

Still need help?

Contact support at support@adclear.ai.