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Overview

Once you’ve submitted, you can no longer edit the promotion. You’ll receive an email notification when a decision is made.

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Decisions and next steps

If you think a decision is wrong, ask the reviewer. On an individual review they can change their decision. Under multi-level approval, address the comments and submit a new version. You should not need to contact Adclear support to undo a decision.

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Resubmitting without a new version

Resubmitting the current version is for when you disagree with the requested changes: explain why in the comment thread, then send it back so the reviewer can look at it again. If you want the risk accepted rather than the content changed, escalate for risk acceptance instead. While a promotion is in Changes Needed, use Resubmit in the promotion viewer to send the current version back to the reviewer’s queue as it stands. The reviewer can then approve it. Resubmit is offered only while the promotion is in Changes Needed, and works the same way on individual reviews and under multi-level approval.

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If you disagree with the decision

If you’ve received a Rejected or Changes Needed decision and you believe the risk should be accepted rather than the content changed, you can escalate the decision for risk acceptance review. See Escalations for the full flow.

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What happens next on the dashboard

Promotions in Pending Review, In Review, Approved, Escalated, Reviewing Risk, or Risk Accepted are visible on the Promotion Dashboard but don’t appear on your tasks unless action is required from you. Conditionally Approved promotions do appear on your tasks, alongside Rejected and Changes Needed, because a new version is still owed. They are visible to whoever uploaded the promotion and to anyone collaborating on the campaign, and they drop off once the new version is approved. For a full breakdown of every status and who acts at each stage, see Promotion Statuses.

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After conditional approval

The promotion appears on your tasks, and opening it shows a banner at the top of the sidebar telling you what is still outstanding. The banner carries the action itself, so you no longer need to find Add new version in the promotion menu. It follows you through the rest of the process: The wording adapts to what you can actually do. If self-approval is not available to you, or the new version will go through an approval chain, the banner asks you to submit for review instead. The promotion then goes to a reviewer as normal.
Submitting and approving are two separate steps, on purpose. The new version has to be submitted before it can be approved, and both are recorded separately in the audit history.
The reviewer’s condition appears as a comment on the promotion. Use it as the brief for the next version. When you upload that version, Adclear may offer self-approval. Eligibility is checked again using the current workspace rules, promotion details, and AI result. The self-approval option appears on the new version dialog when a workspace rule covers this situation. That can be a rule that lets you self-approve generally, or one that applies only to resubmissions after a conditional approval. You may therefore see the option here even if you never see it on a first submission. When it appears, Adclear switches it on by default and the dialog says the version may be self-approvable. If the option is absent or greyed out, no rule covers you here. The dialog says so, and the version goes to a reviewer as normal. Common reasons:
  • your workspace has no rule covering conditionally approved resubmissions, and you are not otherwise a self-approver;
  • a rule covers other people, products, channels or jurisdictions than this promotion’s; or
  • the conditionally approved status is not enabled for your organisation.
Your compliance admin can check the Self Approval settings page.
Conditional approval does not guarantee that the next version can be self-approved. If eligibility fails, send the version through normal review.

Promotion Statuses

Every status a promotion can be in and who acts next.

Versions

Uploading a new version after Changes Needed.

Escalations

Sending a Rejected or Changes Needed decision for risk acceptance.

Comments and collaboration

Responding to reviewer comments and looping in collaborators.

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Still need help?

Contact support at support@adclear.ai.