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Overview

Bring a video into Adclear by pasting a Frame.io link, or send it directly from Frame.io with Send to Adclear. Both methods copy the video into Adclear for review.
Connect your own Frame.io account from the promotion upload page, then paste a share or file link. Finish creating and submitting the promotion in Adclear.
The custom action is available where enabled for your workspace. If you do not see Settings → Integrations → Frame.io, ask your workspace admin or Adclear contact.

Connect once

Sign in to Frame.io a single time per account. Adclear remembers the connection until it expires.

Paste a link

Use a Frame.io share link (f.io/…) or a file link from Frame.io (app.frame.io/…).

Background import

The video downloads into Adclear in the background while you fill in the promotion details.

Video promotion

The imported video becomes the asset on a single promotion, reviewed like any other video.

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Connect your Frame.io account

1

Open the New Promotion page

Go to Promotions, click + Add New, and select the Single upload type.
2

Choose Frame.io

Below the upload zone, select Frame.io.
3

Connect

Click Connect Frame.io account. A window opens to sign in with Adobe (Frame.io uses Adobe sign-in). Approve access.
4

Confirm the connection

The window closes and the panel shows Connected as your-email@example.com. You only do this once per account.
The connection can expire after a period of inactivity. When it does, the panel shows Reconnect your Frame.io account. Click Reconnect Frame.io and sign in again.
If the panel shows This Adobe account has no Frame.io access, reconnecting will not help. Adobe signed you in, but Frame.io does not accept the account behind that sign-in. This usually means you signed in with an Adobe profile that does not own your Frame.io account, or your Frame.io account is still on the older version of Frame.io. Connect again and choose the Adobe profile that owns your Frame.io account, or contact support.
If nothing happens when you click Connect, your browser may have blocked the sign-in window. Allow pop-ups for Adclear and try again.

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Import a video

1

Paste the Frame.io link

In the Frame.io link field, paste a share link (https://f.io/…) or a file link from Frame.io (https://app.frame.io/…).
2

Click Import

Adclear checks the link, shows a thumbnail of the video, and starts pulling it in.
3

Wait for the import to finish

A progress bar shows the download. Large files take longer. You can keep filling in the promotion details while it runs.
4

Create and submit

Once the import completes, finish the promotion fields and click Create Promotion, then Submit for Review when ready.

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Supported videos

The link must point to a video your connected Frame.io account can access. Make sure the file is shared with the account you signed in with.

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Set up Send to Adclear

A workspace admin sets up the custom action. External users can send from Frame.io without an Adclear account.
1

Open Frame.io settings

In Adclear, open Settings → Integrations → Frame.io for the workspace that should receive promotions.
2

Create a brand preset

Under Brand presets, enter a name and review deadline. Set whether submissions are financial or paid promotions.You can lock the channel, product, and jurisdiction to preset values. Leave a field unlocked to let the sender choose it for each submission. Create at least one preset.
3

Invite the sender

Copy the Invite link under Invite an external user and share it with the person sending from Frame.io.
4

Authorize Frame.io

The sender opens the invite, signs in with the Adobe profile that owns their Frame.io account, and approves access. Adclear creates and registers Send to Adclear automatically in their accessible Frame.io workspaces.
The invite flow sets up the action without copying webhook URLs or signing secrets. Manual registration is available in the settings page for an existing custom action.

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Send a video from Frame.io

1

Choose the asset

Open the video in Frame.io and choose Send to Adclear from its asset menu.
2

Choose a brand

If several brand presets are available, select the destination brand and continue. A single preset takes you straight to its details.
3

Fill in the details

Choose any unlocked channel, product, and jurisdiction fields. Enter a Promotion title and an optional caption, then click Submit.
4

Review in Adclear

Adclear imports the asset in the background, creates a draft promotion in the destination workspace, and starts AI evaluation. Continue the review workflow in Adclear.
The custom action creates a draft and starts evaluation. It does not approve the promotion or submit it for compliance review automatically.
Workspace admins can manage registrations under Connected users. Disconnecting a sender revokes their connection; they must authorize again before sending more files.

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While the import runs

The video downloads from Frame.io into Adclear in the background, so a large file does not block the page. A thumbnail and a progress bar appear while it works. A playable preview of the video becomes available once the promotion is created.

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Troubleshooting

Open a fresh invite from the receiving workspace and authorize the correct Frame.io account. The action is installed in the Frame.io workspaces that account can access.
Ask the receiving workspace admin to create at least one brand preset, then trigger Send to Adclear again.
Ask the workspace admin for a fresh invite link from Settings → Integrations → Frame.io.
Frame.io needs to finish processing a file before it can be downloaded. Wait until it is ready in Frame.io, then import again.
Only MP4 and MOV files up to 2 GB are supported. Export a supported format from Frame.io, or trim the file below the size limit.
If the panel shows Reconnect your Frame.io account, your session has expired. Click Reconnect Frame.io and sign in again.
Frame.io does not accept the account behind your Adobe sign-in, so reconnecting fails the same way every time. This usually means you signed in with an Adobe profile that does not own your Frame.io account, or your Frame.io account is still on the older version of Frame.io. Connect again and choose the Adobe profile that owns your Frame.io account. If you are not sure which profile to use, contact support.

Submitting for review

Create a promotion, fill in the required fields, and submit it.

Upload types

The four upload types and when to use each.

Upload quality guide

How to make sure Adclear can assess what you upload.

Helping Adclear learn

Why response quality matters and how it shortens review cycles.

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Still need help?

Contact support at support@adclear.ai.